i-Trace connects your Primus machines into a unified cloud intelligence system. Every cycle, every parameter, every anomaly — captured, stored, and available wherever you need it.
i-Trace for Industrial and Commercial Laundries
Performance driven by visibility
Primus i-Trace turns raw machine output into a clear operational picture.
3
Main pillars
40+
Machine error alert types
50+
Automated report variants
24/7
Connectivity
Top 5 Alerts
Top 5 Reports
What you gain
Primus i-Trace turns raw machine output into a clear operational picture.
-
Reduce downtime
Machine alerts help teams react faster and avoid lost cycles.
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Manage remotely
Access data, alerts and reports without being on site.
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Prove compliance
Detailed wash records for audits, inspections and quality checks.
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Improve throughput
Track cycles, run time and idle time to use capacity better.
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Control utility costs
Water, electricity and gas tracked automatically.
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Improve accountability
Employee login tracking and full event history.
Maximum output, minimum interruption
Productivity
Real-time machine status, cycle tracking and idle-time analysis let your team act before efficiency becomes a problem. One room or many sites, you always know what is running, idle, or needs attention.
Every cycle, documented and verifiable
Traceability
Primus i-Trace records each wash step in full — phases, temperatures, water levels and timings. When an inspection occurs or an incident needs investigating, the complete record is ready instantly for compliance and audits.
Consumption under control
Sustainability
Monitor trends in water, electricity and gas by cycle, machine and period. Detailed data makes it easy to spot inefficiencies early and back ESG or green-certification reporting with real numbers.
What i-Trace does
Four core layers — monitoring, reporting, alerts and traceability — plus remote access, programming and AI summaries.
- REAL-TIME MONITORING / Live machine status and cycle progress across all equipment
- MACHINE ALERTS / 40+ error types with full event history per machine
- MULTI-LOCATION / One account view across rooms, sites and organizations
- REMOTE PROGRAMMING / Upload and adjust programs without a site visit
- SCHEDULED REPORTING / 50+ report variants delivered automatically by email
- AI HEADLINES / Daily automated summaries, overnight anomalies included
- TRACEABILITY RECORDS / Step-by-step wash documentation for compliance
- SUSTAINABILITY REPORTING / Utility consumption tracked and reported by period.
A few steps to complete visibility
- Gateway installed on site
The ALS Gateway connects to your site internet. No fixed line? A 5G cellular router works too. - Machines connected
Compatible washers and dryers with Touch Controls are linked through the gateway and added to your account. - Account configured
Dashboard, reports and alerts are set up; scheduled reports and real-time notifications activated. - Access from anywhere
Web browser, tablet or mobile app, with role-based access for operators, managers and service teams.
Wired or wireless
Machines connect over Ethernet or 5G to the Alliance Laundry Cloud, feeding the i-Trace web platform and mobile app.
Machine compatibility
Selected washer-extractors and tumble dryers with XControl Flex Touch Controls connect through the ALS Gateway, depending on model and configuration.
| Category | Machine type | Control |
|---|---|---|
| Washer-extractors | Hardmount washer-extractors 8–52 kg | RX |
| Small softmount washer-extractors 6.5–28 kg | FX | |
| Mid softmount washer-extractors 35–60 kg | FX | |
| Large softmount washer-extractors 80–120 kg | FS | |
| Medical barrier washer-extractors | FXB, MXB, MB | |
| Tumble dryers | Tumble dryers 12–18 kg, 14/14 kg | TX |
| Family *30–*75, T30/T45 | DX |
Compatible with the XControl Flex graphic touch control. Review the full compatibility list before installation.
Two subscription plans
Bronze provides core monitoring and management for free. Gold delivers the complete platform.
| Feature | Bronze (free) | Gold (free until 2028) |
|---|---|---|
| Monitoring & management | • | • |
| Remote programming | • | • |
| Service alerts | ||
| Analytics & reporting | 1 month | Multi-year |
| Mobile app | – | • |
| AI Headlines (mobile app) | – | • |
| Productivity reports | – | • |
| Sustainability reports | – | • |
| Traceability (multi-year history) | – | • |
Built for your sector
For healthcare, hospitality and multi-site operations, Primus i-Trace helps teams monitor laundry activity with verifiable wash records, remote management, linen throughput visibility, employee login tracking and event history across one property or multiple locations, supporting hygiene documentation, consumption reporting and clearer operational oversight when needed.
Get the i-Trace OPL Brochure
Primus i-Trace Brochure for OPL
Backed by Alliance Laundry Systems
i-Trace is built and supported by the team behind Primus. From installation to day-to-day running, support comes through training and a dedicated hotline.
Compatible with the XControl FLEX-equipped FX softmount line, Xtronic-equipped PC cabinet hardmount (APAC only) and the DX dryer line (Wi-Fi equipped).