Monitoring a laundromat should be as easy as surfing the internet. i-Trace connects every machine to the cloud – so you see what’s running and what needs attention, in real time.
i-Trace for Laundromats
Run your laundromat from anywhere
Primus i-Trace brings every part of running a self-service laundromat together on one simple, cloud-based platform — through one partner, Primus.
Digital laundromat management
Mobile payments, revenue and operational analytics, customer engagement, and service and maintenance — all in one place. i-Trace turns a coin-and-card laundromat into a connected business you can run from any browser.
From the machine to the cloud
i-Trace makes a laundromat smarter without changing how customers walk in and wash.
- A gateway links every machine to the i-Trace cloud — no per-machine internet needed.
- Manage the store from anywhere — performance, turns per day, remote start and reboot.
- An app your customers use to find a free machine, pay and start a cycle from their phone.
Everything at your fingertips
The web platform and mobile app put the whole store in your pocket.
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Real-time performance data
See revenue, utilisation and machine status as it happens.
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Remote start & monitoring
Start machines and watch the whole floor from anywhere.
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Turns per day
Track how hard each machine works to price and plan with confidence.
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Reboot from the web
Clear a fault and reboot a machine without a callout.
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Mobile app for customers
Find, pay and start a cycle from a phone – fewer queues.
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Service alerts by e-mail
Know the moment something needs attention.
Backed by Alliance Laundry Systems
i-Trace is built and supported by the team behind Primus. From installation to day-to-day running, support comes through training and a dedicated hotline.
Compatible with the XControl FLEX-equipped FX softmount line, Xtronic-equipped PC cabinet hardmount (APAC only) and the DX dryer line (Wi-Fi equipped).