Professional laundry operations need practical support before, during, and after equipment is in use. On this page, we look at three key service areas that can support day-to-day laundry planning and operation: installation, rental, and after-sales service.
Professional laundry services
Installation support
A correct installation is an important first step for any professional laundry project. Primus distributors can support site preparation, equipment placement, utility requirements, commissioning, and operator guidance. Installation support depends on the machine type, site conditions, local regulations, and the agreed service scope.
Rental solutions
Rental can help businesses access professional laundry equipment without purchasing it outright. Depending on the market and local agreement, rental options may support laundromats, hotels, care facilities, commercial laundries, and on-premises laundries. Terms, availability, service inclusion, and approval requirements may vary by country and provider.
After-sales service
After installation, service continues through maintenance guidance, technical support, troubleshooting assistance, and spare parts support. Primus works with local distributors and service teams to help customers keep equipment understood, maintained, and supported throughout its use. Response times and service levels depend on local arrangements. Some service questions can be reviewed remotely before a site visit is required. Where applicable, remote support tools can help technicians assess equipment conditions and guide next steps. Local distributor technicians remain important for on-site checks, maintenance, repairs, and support adapted to local market conditions.
Maintenance and training
Regular maintenance helps support equipment condition and day-to-day operation. Primus provides product information, training resources, and maintenance guidance for distributor and service teams. Maintenance requirements vary by model, configuration, programme, load type, usage level, and site conditions. Official manuals and local technical guidance should always be followed.
A connected service approach
From installation to rental and after-sales support, Primus aims to provide a practical service structure for professional laundry environments. As part of Alliance Laundry Systems, Primus can connect local distributor knowledge with wider technical resources, where applicable, to support customers throughout the equipment lifecycle.
